Amaru Terms and Conditions

Effective Date: 1/5/2026 Last Updated: 27/6/2026 These Terms and Conditions (the “Terms”) apply to the website, mobile application, social media store page, and related services (collectively, the “Website”) operated by [Full Name of Amaru Legal Entity] (“Amaru”, “the Company”, “we”).

By browsing this Website, creating an account, placing an order, booking a service, participating in an event, subscribing to a membership, submitting a form, or otherwise using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and the Website’s Privacy Policy. If you do not agree to these Terms, please do not use this Website.

1. Definitions

In these Terms and Conditions:

* "Goods" refers to physical goods, digital goods, gift cards, or other merchandise sold directly by Amaru;

* "Services" refers to experiences, appointments, activities, membership programs, advisory services, or other services provided or arranged by Amaru;

* "Partner Services" refers to services provided by independent partners such as third-party merchants, mentors, event organizers, pet service providers, parent or family service providers;

* "Order" refers to an order for goods or services submitted through this website and accepted by us;

* "Working Day" refers to a day when banks in Hong Kong are generally open, excluding Saturdays, Sundays, and public holidays.

2. Eligibility for Use

You represent and warrant that:

1. You are 18 years of age or older, or have obtained parental/guardian consent to use this website;

2. The information you provide is true, accurate, complete, and up-to-date;

3. You will not use this website in a manner that is illegal, fraudulent, infringing, disruptive to the system, or detrimental to the rights of Amaru or others.

If you are using this website on behalf of a company, organization, or other person, you also represent that you are authorized to accept these Terms and Conditions on behalf of such person. 3. Account and Security

1. You may need to create an account to use some of the features of this website.

2. You are responsible for the safekeeping of your login information and for all activities within your account.

3. If you suspect your account has been used without authorization, please notify us immediately: [Customer Service Email].

4. We may suspend, restrict, or terminate your account under reasonable circumstances, such as suspected fraud, abuse, illegal activity, outstanding payments, or breach of these Terms.

4. Product, Service, and Partner Information

1. We will strive to ensure the accuracy of the product, service, price, image, description, inventory, and availability information on this website.

2. However, product images, colors, packaging, sizes, and actual appearance may vary slightly due to monitor differences, batches, manufacturer, or partner arrangements.

3. All products and services are subject to availability, and we reserve the right to modify, discontinue, replace, or limit quantities at any time.

4. If a service or activity is provided by a partner, that partner may have its own applicable terms, eligibility, health and safety requirements, weather arrangements, age restrictions, or cancellation policies; you agree to abide by these terms as well.

5. The content of this website is for general informational purposes only and does not constitute medical, veterinary, legal, financial, or professional advice. For urgent medical or pet health issues, please contact a qualified doctor or veterinarian immediately.

5. Placing an Order, Confirmation, and Payment

1. By submitting an order, you are making an offer to purchase from us.

2. An order is considered accepted only if we:

* Successfully receive payment (if applicable); and

* Send you an order confirmation email/message.

3. Even if an order shows as "Place Order," we may still refuse or cancel the order and issue a refund if:

* The item is out of stock, discontinued, or the information is incorrect;

* The price is incorrectly displayed;

* Payment fails or the transaction is suspicious;

* The shipping information is incomplete or the item cannot be delivered;

* We reasonably suspect fraud, abuse, or resale.

4. All prices are displayed in [HKD/currency]. Unless otherwise stated, taxes, shipping costs, and surcharges are [included/excluding].

5. You authorize us and third-party payment service providers to collect the total order amount and related fees according to your payment method.

6. Delivery Policy

6.1 Delivery Area

We currently offer delivery to [Hong Kong Island / Kowloon / New Territories / Designated Outlying Islands / Designated Overseas Areas]. Some areas, remote addresses, restricted areas, post offices, or specific buildings may not be applicable. Please refer to the checkout page or customer service notification for details.

6.2 Processing Time

1. In-stock items are generally processed and shipped within [1–3] business days after payment confirmation.

2. Pre-orders, customized orders, custom orders, orders delivered directly by partners, or orders placed during holidays may have longer processing times, which will be explained on the product page or confirmation message.

3. If an order contains goods from different sources, we can ship them separately without further notice.

6.3 Delivery Time

1. Local delivery typically takes approximately [1–5] business days;

2. International delivery typically takes approximately [3–14] business days;

3. The above are estimates and do not constitute a guarantee. Actual delivery time may be delayed due to weather, traffic, customs clearance, logistics busy periods, holidays, or other factors beyond our control.

6.4 Shipping Costs

1. Shipping costs will be displayed at checkout;

2. Orders meeting the [free shipping threshold] are eligible for free shipping;

3. Customers are responsible for remote areas, heavy goods, frozen goods, expedited shipping, stairwell fees, reshipment fees, or overseas customs/taxes (if any), unless otherwise stated in writing.

6.5 Receiving Responsibility

1. Customers must ensure that the recipient's name, address, phone number, and other information are correct;

2. The customer shall bear all responsibility for any delays, returns, additional shipping costs, losses, or spoilage caused by incorrect address, no one to receive the package, refusal to accept delivery, inability to contact the customer, or failure to collect the package within the specified period;

3. Once the package has been marked as delivered, signed for, or placed at your designated location, the risk of loss or damage to the goods transfers to you.

6.6 Inspection

Please inspect the goods as soon as possible after receiving them. If the goods are incorrect, missing, damaged, or have obvious defects, please contact us within 48 hours of receiving the goods and provide the order number and clear photos/videos for verification.

7. Return Policy

7.1 Eligible Returns

You may return an item if:

1. You received the wrong item;

2. The item was damaged upon delivery;

3. The item has obvious manufacturing defects;

4. The item does not conform significantly to the website description;

5. For items that we explicitly state support "no-reason returns," and you submit your application within [7] calendar days of receiving the item, and meet the conditions set forth in these Terms.

7.2 Return Conditions

Unless the item was damaged or incorrect upon delivery, returns are generally subject to the following conditions:

* The item has not been used, worn, washed, consumed, opened, or installed;

* The item is in complete, resalable condition;

* The packaging, tags, seals, gifts, instructions, accessories, and invoice/receipt are intact;

* The application is submitted within the specified period and approved by us;

* The item is returned using the return methods we provide.

7.3 Items Not Acceptable for Return

Unless otherwise stipulated by law or the product itself is defective, the following items are generally not eligible for return, exchange, or refund:

* Customized, made-to-order, pre-ordered, or personalized goods;

* Perishable, refrigerated, food, beverages, health products, pet food, or opened consumables;

* Goods unsuitable for return for hygiene reasons, including opened care products and intimate apparel;

* Opened digital products, downloaded content, e-vouchers, gift cards, top-ups, or points;

* Clearance, sale, sample, limited edition, or items marked "non-refundable";

* Problems caused by improper use, improper storage, wear and tear, accidents, modifications, or third-party repairs.

7.4 Return Procedure

To return an item, please email [Customer Service Email] or WhatsApp [Customer Service Number] within the applicable period and provide:

* Order number;

* Contact name and phone number;

* Reason for return;

* Relevant photos/videos;

* If the item is damaged/wrong, please attach photos of the outer box and label.

We may refuse to process shipments returned without our prior consent.

7.5 Return Shipping Costs

1. If the return is due to wrong item, damage, or confirmed defect, we will bear or reimburse reasonable return shipping costs;

2. If the return is due to personal reasons other than defect (e.g., changing one's mind), the customer will bear the return shipping costs and related risks;

3. The original order's shipping fee is generally non-refundable unless it is due to our error.

8. Refund Policy

1. After receiving and inspecting the returned item, we will notify you of the application result within [7] business days. 2. If the refund is approved, we will process it within [7–14] business days using the original payment method; the actual arrival time depends on the processing time of the bank, credit card institution, or payment service provider.

3. For partial refunds, only the value of the goods will be refunded, and shipping fees may be refunded depending on the circumstances.

4. Partial refunds or no refund may be granted in the following situations:

* The goods do not meet the return conditions;

* Packaging, accessories, or gifts are missing;

* The goods show signs of use or are damaged;

* The application period has expired.

5. If the order was paid in foreign currency, exchange rate differences, bank fees, or third-party payment fees (if any) may not be fully refundable.

6. Coupons, discount codes, points, rebates, store credits, or gifts are generally not redeemable for cash unless otherwise stated.

9. Cancellation Policy

9.1 Order Cancellation

1. You can apply for cancellation if the order has not yet been shipped; cancellation may not be possible if the order has already begun packaging, processing, or shipping.

2. For successfully cancelled orders, we will refund the original payment method.

3. If the order has already been shipped, it will be processed according to the return policy.

9.2 Service, Activity, and Reservation Cancellation

Unless otherwise specified on the relevant page or in the partner terms, the cancellation policy for services/activities/reservations is as follows:

* 48 hours or more before the start of the reservation or activity: A full refund or one rescheduling is available;

* Less than 48 hours but less than 24 hours before the start of the reservation or activity: A 50% refund or equivalent Amaru shopping credits are available;

* Less than 24 hours, no-show, late arrival, or withdrawal due to personal reasons: Generally, no refunds are not available.

If an activity is cancelled due to weather, safety, venue issues, insufficient attendees, partner arrangements, or force majeure, we may choose to:

1. Reschedule;

2. Provide Amaru shopping credits;

3. Refund any unused portion.

9.3 Membership, Subscription, and Recurring Charges

1. If you are enrolled in a membership, monthly, annual, or recurring charge plan, you may cancel automatic renewal [5] business days before the start of the next billing cycle;

2. Membership fees, subscription fees, or activation fees paid are generally not refundable proportionally unless required by law, stated otherwise on the page, or otherwise agreed by us;

3. After cancellation, you may continue to use the relevant services within the paid period until its expiration.

10. Partner Services

1. Some goods or services may be provided, performed, or arranged by third-party partners.

2. Unless we expressly state that they are operated by Amaru itself, such partners are independent operators.

3. We will endeavor to select partners, but do not guarantee their continued availability, specific results, service quality, scheduling, or suitability for any particular need. 4. You agree to:

* Confirm your eligibility, health requirements, and usage conditions before booking;

* Comply with the partner's on-site rules, safety instructions, and additional terms;

* In the event of a dispute arising from the partner's actions, delays, absences, venue issues, or other third-party reasons, we can assist in communication but reserve the right to decide on the final resolution.

11. Offers, Promotions, and Gift Cards

1. All promotions, discounts, promo codes, rebates, points, and gift cards are subject to their individual terms and conditions.

2. Offers are generally not resale, transfer, cash-out, reissue, or combined with other offers unless otherwise stated.

3. In the event of abuse, duplicate use, technical errors, or fraud, we may cancel the relevant offer, order, or account.

12. Intellectual Property

All content on this website, including but not limited to text, images, designs, trademarks, logos, layout, videos, audio, data, code, and software, is the property of Amaru or its licensors. You may not copy, reproduce, distribute, modify, display, publish, sell, or use for commercial purposes without prior written consent.

13. User Content

By submitting ratings, comments, photos, videos, suggestions, opinions, or other content to us, you grant us a non-exclusive, worldwide, royalty-free, sublicensable right to display, promote, edit, translate, reproduce, and publish such content, but we will not use your personal data in violation of applicable privacy laws.

You warrant that the content you submit:

* does not infringe on the rights of others;

* does not contain defamatory, illegal, obscene, offensive, or fraudulent content;

* does not contain viruses, malware, or spam.

14. Disclaimer and Limitation of Liability

1. This website and its content are provided on an "as is" and "as available" basis.

2. To the fullest extent permitted by law, we make no express or implied warranties regarding the following:

* The website will be uninterrupted, error-free, or virus-free;

* The goods, services, or content are completely accurate, complete, or suitable for your specific purpose;

* Partner services will necessarily meet your expectations.

3. To the fullest extent permitted by law, Amaru shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, loss of data, loss of goodwill, or loss of opportunity.

4. If we are liable for any claim, unless otherwise provided by applicable law, our maximum liability to you shall not exceed the actual amount paid for the order relating to the claim.

5. Nothing in these Terms and Conditions excludes or limits any liability that cannot be excluded by law.

15. Force Majeure

We shall not be liable for any failure or delay in fulfilling our obligations due to natural disasters, fires, floods, epidemics, strikes, traffic disruptions, telecommunications failures, war, government measures, logistical delays, system failures, or other events beyond our reasonable control.

16. Amendments to Terms

We may update these Terms from time to time. The updated version will become effective immediately upon publication on this website. Your continued use of this website after the update constitutes your acceptance of the revised terms.

17. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

18. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. You and Amaru agree to submit to the non-exclusive jurisdiction of the courts of Hong Kong.

19. Contact Us

For any inquiries regarding these terms, orders, delivery, returns, refunds, or cancellation arrangements, please contact:

Amaru Email: amaru.oneness@gmail.com